Subscribe to the Newsletter, it will be polite.
To not miss the news, unique pieces, and some discount codes. No spam, promised!
━
read carefully before making the purchase.
Premise
Each piece of jewelry is handmade and there may be slight differences between one piece and another, a sign of its uniqueness.
Unless otherwise specified, all jewelry is to be considered by reservation, as they are handmade at the time of order.
Regarding the timing, I invite the customer to view the page production times and any notices posted on the site.
The processing time is approximately two/three weeks for most jewelry, but others require much more time, for example, if they contain engravings.
Contact me if you have a specific deadline before making the purchase, and we will evaluate together.
All my creations are Nickel Free (Standard EN 1811:2011)
Stones
Unless otherwise specified in the purchase listing, the stones are mounted and sold without a gemological certificate. However, it is possible to request one for pieces on pre-order (and not for unique pieces already ready) by contacting me before purchase.
The certification will be carried out by an external analysis laboratory and the surcharge starts from 80 euros, a precise estimate will be communicated to you at the time of request.
Prices are indicated in euros (€) and include VAT and packaging.
The shipping price is not included.
For delivery in European Union countries, no customs duties are applied.
For delivery outside the European Union countries, customs duties and the completion of related procedures will be settled and managed by the customer.
I reserve the right to change the price at any time. Purchases already made will be maintained at the price paid at the time of the order.
All payments will be made in euros (€)
I am not responsible in case of delay or cancellation of the delivery of the ordered product if the credit card is declined for any reason.
PayPal Terms of Use Updates - A3.4 Refunds on Commercial Transactions - Effective Date: March 5, 2020 Starting March 5, 2020, if the buyer making a purchase on the site selects the PayPal payment method, and subsequently the same buyer requests a refund for any reason, this refund will not include the fees retained by PayPal (equal to a fixed amount of 0.35 euros + a variable amount equal to 3.4% of the paid amount), but only the net transaction amount. Additionally, from this net amount, any fees related to shipping, cash on delivery, etc., may also be further deducted for any reason and in any form, proceeding to refund only the resulting net amount.
Shipping
The shipment is made through the courier selected by the customer at the time of purchase based on the offers available on the site.
The customer will be provided with the package tracking code once shipped.
Further information on the Shipping page.
The customer assumes personal and total responsibility for providing me with all the correct data to ensure a successful shipment.
I cannot be held responsible for shipping issues if the information provided to me is incorrect.
The additional expenses incurred for incorrect addresses and/or names will be borne by the buyer.
Notice: I recommend shipping to an attended address (for example with a concierge or someone at home/office).
The courier makes two delivery attempts, if they do not find you after the second attempt, the package will be held and additional storage and redelivery costs will be borne by the recipient.
Product photos
Due to possible display defects or particular photographic techniques that may alter perceptions, I ask you to consider how some products on the site may appear slightly larger or slightly smaller than their actual size, and the colors may be slightly altered.
Right of withdrawal
You have the right to withdraw from the contract, without giving any reasons, within 14 days.
from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last good.
To exercise the right of withdrawal, you are required to inform me of your decision to withdraw from this contract through an explicit declaration via email:
info@malenajewelry.com
To exercise the right of withdrawal:
• The jewelry must not have been used or damaged and must be in perfect condition.
• The jewelry must be returned with their original packaging and with the invoice/receipt.
• Based on article 59 of the Consumer Code products cannot be returned if custom-made or personalized in any way (for example: with engravings).
All marketed products enjoy the legal guarantee of conformity provided for by articles 128 and following of the Consumer Code, which covers any conformity defects of the purchased items, existing at the time of delivery and manifesting within 2 years from the delivery itself. Defects or damage caused by accidental events or by the Customer's responsibility for using the products not in accordance with their intended use or as a result of normal wear and tear are excluded from conformity defects and, therefore, from the legal guarantee. To benefit from this guarantee, the Customer must report the conformity defect with a communication addressed to the seller indicating the defects and faults found. The Customer can request, at their choice, the seller to repair the item or replace it, at no cost in both cases, unless the requested remedy is impossible or imposes disproportionate costs on the seller. If repair or replacement is not possible, the Customer may opt for a proportional reduction of the price paid or for the termination of the contract. It should be noted that the Customer does not have the right to terminate the contract if the conformity defect is only of minor importance.
PayPal Terms of Use Updates - A3.4 Refunds on Commercial Transactions - Effective Date: March 5, 2020
Starting from March 5, 2020, if a buyer making a purchase on the site selects PayPal as the payment method, and later requests a refund for any reason, this refund will not include the fees retained by PayPal (equal to a fixed amount of 0.35 euros + a variable amount equal to 3.4% of the paid amount), but only the net transaction amount. Additionally, any fees related to shipping, cash on delivery, etc., may also be further deducted from this net amount for any reason and in any form, proceeding to refund only the resulting net amount.
These Terms and Conditions are drafted in accordance with Italian law, and in particular with the provisions contained in Part III, Title III, Chapter I of Legislative Decree 206/2005 (Consumer Code) regarding distance selling to consumers. In case of disputes in relations with consumers, pursuant to art. 66-bis of Legislative Decree 206/2005 (Consumer Code), territorial jurisdiction is mandatorily attributed to the court of residence (or domicile) of the consumer. Furthermore, the consumer established in Europe can use the platform made available by the European Commission for the resolution of any dispute arising from the online contract concluded on the site.
The European ODR platform is available at the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
I do my best to provide a service as accurate and satisfactory as possible. However, some technical errors may occur: that's why I reserve the right to make corrections whenever necessary.
Cookie policy - Privacy Policy
Malena Jewelry ® by Silvia Malena | VAT IT15305961003 | REA RM1584555 | Registration Artisans Register RM323131 | identification mark 1705 RM